Terms of Service
Last updated: June 2026
1. Service Description
TradesCallPro is a software-as-a-service (SaaS) platform providing AI voice receptionist and business management tools for trades businesses, including plumbers, electricians, HVAC technicians, handymen, roofers, and general contractors. Kayla, our AI assistant, answers inbound calls, books jobs, collects deposits, manages calendars, and coordinates with your field team. The service is provided by TradesCallPro LLC ("TradesCallPro," "we," "us," or "our").
2. Plans, Billing, and Payments
TradesCallPro is offered on three subscription plans: • Quick Kayla — $59.99/month: AI call answering, emergency dispatch, SMS summaries, 300 included call minutes per billing cycle. • Kayla Office — $99.99/month: Full operations platform — jobs, workers, scheduling, payments, 5 included worker seats. • Kayla Complete — $199.99/month: All Quick Kayla and Kayla Office features combined, 1,200 included call minutes per billing cycle. Add-ons: • Extra 300-minute pack — $30/pack (one-time purchase; minutes roll over indefinitely and do not expire). • Additional worker seats — $19/seat/month (Kayla Office and Kayla Complete plans only). Billing and payments are processed by Stripe. By subscribing, you authorize TradesCallPro to charge the payment method on file via Stripe on a monthly recurring basis. Subscriptions renew automatically on your billing date unless cancelled. Cancellation: you may cancel at any time from your account page. Cancellation takes effect at the end of the current billing period. No refunds are issued for the current billing period. Purchased minute packs are non-refundable but remain on your account until used. Plan changes (upgrades or downgrades) take effect at the next billing cycle. Seat add-ons are pro-rated to the current billing cycle. Auto-Top-Up (optional): if you enable auto-top-up on a Quick Kayla or Kayla Complete plan, TradesCallPro will automatically charge $30 for a 300-minute pack when your remaining minute balance falls to or below 5 minutes. You may disable auto-top-up at any time from your account page.
3. Acceptable Use
TradesCallPro is licensed for use by trades businesses only. You may not: • Resell, white-label, or sublicense the service without prior written permission from TradesCallPro. • Scrape, reverse-engineer, or extract data from our API for purposes outside your own account. • Use the service to conduct outbound automated marketing calls or unsolicited text messages to consumers. • Use the service in violation of any applicable law or regulation, including the TCPA, CAN-SPAM, or consumer protection laws. • Attempt to circumvent security measures or access another account's data.
4. Call Recording Disclosure
Kayla records calls for service delivery, quality assurance, and transcription. A verbal recording disclosure is provided at the start of every Kayla-answered call. As the business owner using TradesCallPro, you are solely responsible for compliance with all call recording laws applicable in your jurisdiction and in the jurisdictions of your callers. Many states require all-party (two-party) consent for call recording. You agree to display appropriate notices on your phone number listings and marketing materials, in addition to the disclosure Kayla provides on every call. TradesCallPro is not liable for your failure to comply with applicable recording laws.
5. AI Output Disclaimer
Kayla is an artificial intelligence assistant, not a licensed contractor, dispatcher, legal advisor, or professional of any kind. Kayla's responses are generated by AI and may occasionally be inaccurate, incomplete, or unsuitable for your specific situation. TradesCallPro makes no representations or warranties regarding: • The accuracy, completeness, or reliability of any information Kayla provides. • Missed calls, failed call handling, or call quality. • Booking accuracy or scheduling conflicts. • Customer satisfaction outcomes. Nothing Kayla says constitutes professional, legal, medical, financial, or technical advice. You should always maintain backup contact methods for emergencies and not rely solely on Kayla for critical communications.
6. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRADESCALLPRO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO: • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. • ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. • ANY WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRADESCALLPRO'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE TOTAL FEES YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. IN NO EVENT SHALL TRADESCALLPRO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The limitations in this section apply to all claims, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory.
8. Indemnification
You agree to indemnify, defend, and hold harmless TradesCallPro and its officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: • Your use of the service or violation of these Terms. • Your violation of any applicable law or regulation (including TCPA, recording consent laws, and data privacy laws). • Your violation of any third-party rights. • Any content or data you submit through the service.
9. Termination
You may terminate your account at any time by cancelling your subscription from your account page or by contacting legal@tradescallpro.com. TradesCallPro may suspend or terminate your account at any time if: (a) you violate these Terms; (b) we are required to do so by law; (c) your payment method fails and is not resolved within 7 days; or (d) we discontinue the service. Upon termination, your right to access the service ceases immediately. We will retain your data for 90 days after termination, after which it will be deleted in accordance with our Privacy Policy. Purchased minute pack balances are non-refundable upon termination.
10. Dispute Resolution
Any dispute arising under these Terms will be resolved in accordance with applicable law in the State of Washington. Informal Resolution: Before initiating any formal proceeding, you agree to contact us at legal@tradescallpro.com and attempt to resolve the dispute informally for at least 30 days. Governing Law and Venue: If informal resolution fails, disputes shall be resolved in the state or federal courts located in Kitsap County, Washington, as set forth in Section 11. Nothing in this section limits either party's right to seek injunctive or other equitable relief in any court of competent jurisdiction.
11. Governing Law
These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any disputes not resolved informally shall be litigated in the state or federal courts located in Kitsap County, Washington, and both parties consent to personal jurisdiction in those courts.
12. Changes to Terms
We will provide at least 30 days' notice by email before making material changes to these Terms. Non-material changes (such as clarifications or corrections) may be made without notice. Continued use of the service after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.
13. Contact
For legal inquiries: TradesCallPro LLC Port Orchard, Washington, USA Email: legal@tradescallpro.com